RETURN POLICY
Return Policy:
At Pearls Venture, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy. Please review the details below:
1. Eligibility: To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them. All tags and original packaging must be intact. Returns must be initiated within 30 days of the delivery date.
2. Return Process: To initiate a return, please contact our customer support team with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and instructions on how to proceed with the return.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.
4. Refund or Exchange: Once we receive and inspect your returned items, we will process your refund to the original method of payment used for the purchase. If you prefer an exchange for a different size, color, or style, we will process the exchange based on product availability.
5. Refund Timeline: Please allow 5-7 business days for the refund to be credited to your account. Refunds may take longer to appear depending on your bank or credit card provider.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will provide further instructions on how to proceed with a return or exchange.
7. Non-Returnable Items: Certain items may not be eligible for returns, including clearance or final sale items. Please check the product description or contact our customer support team if you have any questions about the eligibility of a specific item for return.
8. Return Policy Change: We reserve the right to update or modify our return policy at any time without prior notice. Any changes to the return policy will be effective immediately upon posting on our website.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Pearls Venture.
Thank you for choosing Pearls Venture for your shopping needs!
At Pearls Venture, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy. Please review the details below:
1. Eligibility: To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them. All tags and original packaging must be intact. Returns must be initiated within 30 days of the delivery date.
2. Return Process: To initiate a return, please contact our customer support team with your order number and details of the item(s) you wish to return. We will provide you with a return authorization and instructions on how to proceed with the return.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely delivered to us.
4. Refund or Exchange: Once we receive and inspect your returned items, we will process your refund to the original method of payment used for the purchase. If you prefer an exchange for a different size, color, or style, we will process the exchange based on product availability.
5. Refund Timeline: Please allow 5-7 business days for the refund to be credited to your account. Refunds may take longer to appear depending on your bank or credit card provider.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will provide further instructions on how to proceed with a return or exchange.
7. Non-Returnable Items: Certain items may not be eligible for returns, including clearance or final sale items. Please check the product description or contact our customer support team if you have any questions about the eligibility of a specific item for return.
8. Return Policy Change: We reserve the right to update or modify our return policy at any time without prior notice. Any changes to the return policy will be effective immediately upon posting on our website.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Pearls Venture.
Thank you for choosing Pearls Venture for your shopping needs!